Contact Centre

Anywhere365 Contact Centre and Enterprise Dialogue Management platform is a full native integration into the Skype for Business platform. It’s ideal for business, organization or departments that aim to reduce costs and customer contact or an internal service desk with fantastic dialogue management with a contact centre functionality.

Contact Centre

Anyone within an organization can act as its own contact centre.

Dialogue intelligence

Powerful and actionable Dialogue intelligence capabilities to extract previously hidden dialogue patterns.

Conversations

Incoming conversations will be forwarded by Anywhere365 to the appropriate agent.

Visibility

Provides real-time visibility work item status on a Wallboard to monitor your contact centre activity and performance.

Dashboards & UCC Management

Dashboards & UCC Management are easy to use and can be managed from any internet browser, anywhere, anytime, by anyone with the right permissions.

Skype for Business

Anywhere365 is a full extension of the Lync/Skype for Business platform with a secure infrastructure.

Contact Centre Dashboard
Skype for Business